Past Due By $0.00? Impossible!

December 31st, 2010 by rlaager

This is the weirdest of coincidences…

Two different people I know have, in the last month, been told by two unrelated financial institutions that they were past due on two of their accounts each. The accounts were of two different types (student loans for one and credit cards for the other). Each account was listed as at least two months past due. In one case, the financial institution even charged late fees.

The unusual part: the financial institutions claimed the account holders were past due by $0.00 (zero dollars and zero cents)!

Neither of these is a small town bank.

P.S. Since I mentioned Wells Fargo in my last post, I should state unequivocally that this post is not about Wells Fargo.

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Wells Fargo Retirement Website

December 4th, 2010 by rlaager

Dear Wells Fargo,

Your online banking is the best I’ve seen. Why then, do you have to banish your customers’ 401(k) accounts (but not their IRAs) to a different website? Please, fix this.

Your Customers

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